Banyan
Academy
Since 2008, Banyan Academy has supported Banyan Group’s organisational goals by facilitating learning with purpose and integrity, and providing associates an avenue for development and advancement.
In 2023, we achieved a global average of 7.06 hours of training per month per associate. Senior management continued to take an active role in imparting their knowledge and instilling the culture of Banyan Group.
total hours of onsite training
total hours of online training
Providing Online and Onsite Training
Banyan Academy delivered a total of 9,726 hours of onsite training and 10,400 hours of online training during the year.
Our Eight Cultures
As part of Banyan Academy’s commitment to strengthen “Our Eight Cultures”, our properties continued onsite training and online courses through our Learning Management System for “Our Culture Version 1”. In addition, Banyan Academy facilitated online “Our Culture Version 2” workshops for all clusters, covering Service, Wellbeing, Sustainability, Diversity and Inclusion, Marketing, Team, Innovation and Learning. Through these workshops, associates learned how to apply these eight cultures in their daily lives.
AGLEAM Certification Programme
To develop the leadership competencies of our high-potential Job Grade 1 associates. Banyan Academy conducted seven modules of AGLEAM (Advocate service excellence, through Governance integrity, Leadership training, Effective communication, Attitude management and Mentorship).
UPLIFT CERTIFICATION PROGRAMME
We also held seven UPLIFT (Understanding Purpose, Leading Insights, Fostering Teamwork) modules to strengthen the development of our high-potential Job Grade 2 associates. The modules included building confidence, handling different types of customers, and setting priorities.
GROW Certification Programme
From April to October 2023, Banyan Academy rolled out the GROW (Grit, Respect, Open-mindedness, Walking-the-talk) Certification Programme, which seeks to equip managers in Job Grade 3 with essential skills. During the year, we conducted seven GROW workshops for new and existing managers, covering topics ranging from effective communication to finance, marketing and brand assurance.
VUCA Certification Programme
To support the growth of our high-potential Job Grade 4 associates, Banyan Academy rolled out the VUCA (Volatility, Uncertainty, Complexity, Ambiguous) Certification Programme from April to October 2023 and conducted seven VUCA workshops for new and existing managers.
A-Star Certification Programmes
The A-Star Certification Programme aims to equip managers in Job Grade 5 with the following higher-level skills: Business Mindset, Go To Market Skills, Growth Mindset, Leading Self, Leading Others and Leading Organisation. We facilitated eight such workshops during the year.
LEAF Certification Programmes
LEAF (Leading & Empowering Associates Forward) is a 12-month programme aimed at developing senior managers (in Job Grades 4 & 5) to meet the succession and growth needs of the organisation. In 2023, Banyan Academy conducted 13 LEAF workshops.
Executive Development Programme
Structured learning continues even at the general manager and hotel manager level, through the Executive Development Programme. Workshops in 2023 centred on four themes: Adaptive Leadership, Team Transformation & Fostering a Culture of Learning, Team Transformation & Fostering a Culture of Learning, and Go-to-market – Resilience.
Learning at Every Level and Location
In addition to the above workshops, Banyan Academy facilitated three “Women of the World” Workshops and three “Our Wellbeing Conversations Series”. All workshops, as well as technical, English language and other courses, were also available through our Learning Management System, enabling associates to train at their own pace and from any part of the world.